|
 |
|
Dave Riccio, Owner/Technician |
By Dave Riccio, ASE Certified Technician, Owner of Tri-City Transmission & Auto Repair, Co-host of Bumper to Bumper Radio
CASE STUDY: Customer Saves $2,300 over independent repair facility quote
5R55S, 5R55W, 5R55N - These are the slight variations of the same transmission - These vehicle specifically had the (S) denotation.
This was a clean, one owner, Ford Explorer that would not move either forward or backwards. Our customer had it towed to their normal trusted mechanic. Their trusted mechanic quickly diagnosed the problem and said the transmission had failed and would need to be replaced. The cost, $4,200. This customer was already growing tired of the vehicle and certainly did not want to invest that kind of money in a vehicle that they were no longer fond of.
With a little bit of internet research, this couple found us at Tri-City Transmission Service. They were looking to minimize the money they had to spend on a vehicle that was at the end of the life cycle for them. The customer contacted us asking the question that we get day in and day out, all day long. "How much for a transmission for my vehicle"? Our standard response, “we would be happy to give you a price as soon as we have diagnosed the issue.” They said, "Their mechanic already had diagnosed the problem, the vehicle wouldn't move and obviously needed a transmission". To this, we indicated, it would only be obvious if you weren't sure what you were looking at. Sometimes it seems logical that you might need a new transmission. Transmission repair often times can seem counter intuitive as so many assumptions are made by the novice that is absolutely not correct about how transmissions function. Good logic built on poor assumptions is not good logic at all. Seasoned general repair technicians make those bad assumptions. To put it in perspective, our transmission shop will diagnose, service and repair a couple hundred transmissions in one month. An automotive generalist may diagnose and replace less than two transmissions in a single month. These are completely different paradigms. With explanation, this customer agreed with our philosophy and had the vehicle towed in for our thorough diagnostic process.

The results of our preliminary transmission diagnostic was a stuck pump flow control valve located in the transmission pump. In order to access this valve, the transmission would need to be removed from the vehicle for a minor transmission bench repair at the front of the transmission. The customer agreed to perform this repair. Upon transmission removal and autopsy of the transmission, we confirmed what we diagnosed. A sticking pump flow control valve. Inspection of the rest of the transmission showed the transmission was in great shape with the exception of worn intermediate and overdrive servo bores. With this information, we had a conversation with the customer about how long they actually wanted to keep the vehicle. They said, realistically, they were not prepared to buy a car within the next 12 months, but would be shortly buying one after that. Between the customer and our team we decided to correct the servo bore issues, the pump flow control valve, reseal the transmission with new fluid and filter, and provide an 18 month, 18,000 mile warranty. This all took place for a touch less than $1,900 including the tow bill. They knew that 12 months later they could sell the vehicle with a clean conscience knowing the transmission was in good shape. This type of repair fit their needs, way better than the overkill of a replacement transmission that came from who knows where for $4,200.00.
Unfortunately, when simply replacing transmissions, as a lot of dealerships and automotive generalist do, they often times don't know a cheaper repair is almost always possible. We would equivalate this repair to replacing an engine when all you needed was a timing chain at the front of the engine. In a lot of cases it is way overkill, especially toward the end of the life cycle for the customer in relation to their ownership of the vehicle.