H & I Automotive Mesa Testimonials

H & I Automotive Testimonials Reviews AZ | H and I Automotive Mesa Arizona
H & I Automotive Testimonials Reviews AZ | H and I Automotive Mesa Arizona

Since 2009, H & I Automotive in Gilbert, AZ has provided the region with top-quality automotive repairs and detailing. They dedicate themselves to providing the best service at affordable rates for all makes and models of vehicles. Owner, Spencer Doucet is a GM World-Class Technician, Infiniti Master Technician who will ensure your vehicle is repaired correctly the first time.

What People Are Saying About H & I Automotive

"Very good, very thorough, very reliable! Keeps our 15 year old car running like new!!!"
- Terry A

"Friendly , straight to the point, will explain everything to you and why and will show you the issue in person."
- Justin C

"These guys go beyond helping when they can. I highly recommend this car place."
- Sandra P

"This is one of the best car repair shop I have been to in the 69 years I have been needing car repair. They are always friendly and help full and knowledge about what is wrong with my car. Vary professional and always true about what is wrong. I give them a perfect score."
- Joe C

"Nice and honest thorough place. Cares to help you."
- Anna S

"I've always been impressed with the service I received from H and I automotive. I've been a customer for many years and have no desire to change. I am glad I was referred to them. I would refer anyone to trust them with servicing your vehicle."
- Blaine H

"I would recommend this shop to anybody! anytime I have issues with my truck I know I can rely on them not to oversell me or try to charge me for things that are not needed. Had the whole cluster panel light up on me and was unsure what was going on. They were able to diagnose it and find out that it was just a 10 amp fuse that I had missed. They could have up charged me and told me it was something else but was honest about it and made suggestions on what I should take care of and even suggested that some of it is easy enough that I can fix on my own. They do great work and Will always get my business Thank you H& I!"
- Bryan G

"Amazing customer service, very thorough at their job. Go above and beyond any other shop I've ever used in the valley. Extremely impressed"
- Hector S

"This was my second time going to H&I Automotive, have now been once to each location. They are extremely easy to set an appointment with and very flexible. The guys stick to your main concern but always give you a full breakdown of anything else they noticed you need fixed either ASAP or down the road. No BS sales type attitude, they just get the job done."
- Kianna P

"These guys are always fair dealers who do excellent work."
- Karen P

"Such a great experience at H&I automotive. Such great customer service and very friendly. Very helpful with any question I had. I will definitely be coming back and refer other people to you."
- Ryan J

"Came in for an alignment and I was really impressed with H&I customer service. I will refer all my friends and family to H&I."
- Ben G

"I would not take my car to anyone else. H & I are the best what great people to work with."
- JC

"The mechanics are very personable and honest. I like the full visual view of service findings and given the option to choose the work I want done."
- Diane Z

"The staff is amazing from front office to the mechanics. Recommend H&I to all my family and friends."
- Andrew W

"Great job. Drag Link /tie rod ends, steering stabilizer, front diff leak fixed, wheel alignment. Drives awesome ready to go 4 wheeling. This is the 2nd time I've had work done with your shop. Good job."
- Nate J

"Since our first experience several years ago, H&I has been our “go to” place for all things automotive. Regular maintenance, specific repairs and even referrals for specialty work, we rely on the good people at H&I. We will continue to recommend H&I to both family and friends. And maybe we’ll recommend a name change too; H (Honesty) I (Integrity) R (Reliability) T (Trustworthy) P (Professional)"
- Michael M

"The assistant store manager and technician answered all my questions, showed me on my vehicle what their findings were, explained the need for future maintenance, and took the time to insure I fully understood their recommendations. They both were very friendly, told me stuff I didn't know and made sure I completely understood what was being said. The assistant store manager even called my extended warranty company to get answers regarding questions that I had. All in all a very pleasant experience and I would recommend them to everyone."
- Bill G

"Service was wonderful as usual. Steve & the guys are great to work with, answer all of my questions, prioritize future work needed and don't pressure or try to up-sell."
- Kimberly M

"The guys really know how to make u feel important and are very respectful....even when u try and describe the noises your car is making. Im sure they have heard every sound a human being can make when it comes to the noises a malfunctioning car can make. They remember your name and little facts about u They even remembered that i had moved back to Indiana and then moved back here."
- Ginger S

"My long time mechanic of 20 years recently became Lexus exclusive and referred me to H&I for my Toyota transmission issue. H&I was fast, extremely thorough, and friendly. They'll be my new "go to" for vehicle repairs and servicing!"
- Anonymous

"I have been a loyal H&I Automotive customer for over 4 years because they have been loyal to me. It is difficult if not impossible to find a automotive service center that is honest and not in business to rip off the customer. I have known Steve Buchmeier since 2004 when he was the Service Consultant with Sun Pontiac which became Henry Brown GMC. Once he left Henry Brown and joined H&I Automotive, I also left Henry Brown GMC. Steve is honest, loyal to the customer and will suggest other options to repair your vehicle."
- Chuck B

"My long time mechanic of 20 years recently became Lexus exclusive and referred me to H&I for my Toyota transmission issue. H&I was fast, extremely thorough, and friendly. They'll be my new "go to" for vehicle repairs and servicing!"
- Anonymous

"H and I was very thorough. They explained every detail and made recommendations along the way, Absolutely no pressure. Kind and professional. I feel like I have finally found automotive company that I truly trust to work on my vehicles and know that they are doing exactly what they said they would do.. Really, check them out, these guys are for real. You've definitely won my business. Highly recommend!"
- Bill H

"We've been using H&I for 5 or 6 years now, and have been thoroughly pleased with their service. They seem to be keen on technology, and capable in using it to service, and communicate work done and repairs needed."
- Jerry B

"This is the best automotive repair place i ever been 2...I highly recommend this shop to everyone."
- Stanley J

"Fast, friendly and professional, service with a thorough analysis of your vehicles condition. It doesn't get any better than that."
- Terry A

"Chris & Steve are very professional & knowledgeable! They work well w/ their clients and make sure they understand what needs to be done w/ their automobile. I have also found their Mechanics to be knowledgeable & professional as well. My family and I have been treated very well & will certainly keep coming back. Thanks for helping us w/ our automobile needs. We’ll be back!"
- Lynn T

"Reliable, friendly, accommodating( flexible on appointments, and, they arrange for Uber to get me to work on time while car being serviced). These guys have kept my car running in great shape for some time. Never have had any issues."
- Marian S

"A complete checkup was done and repairs prioritized very thorough and honest very much appreciated thank you."
- Fran L

"H & I has been reliable and straight forward. I enjoy there punctuality and willingness to go over any issues your car may have."
- Todd G

"I like seeing the pictures of the parts that require work that needs to be performed. Also a list of future work that needs to be done in the future keeps me mindful of what needs the car has which helps me plan the best care. Thank you for the deal on the brakes. The truck runs and stops like a new car! Take a bow H&I. You earned some praise. I'll recommend you in the future."
- Clint L

"Outstanding customer service. Had my GMC Envoy AC serviced. Steve anticipated that the AC unit might need 2 Lbs of Freon. However when the service was finished, he informed me that the AC Unit did not need more than a pound of Freon and adjusted the cost of repair. I was with Steve when he was with Sun Pontiac on Main street Mesa who then became Henry Brown GMC He left Henry Brown to join H&I Automotive. He will not give you a bunch of BS just to gouge you for more money."
- Charles B

"Spencer and Steve took great care of me and dedicated time to my concerns. Everything was explained in great detail without trying to rush me out the door to get the next car in the bay. Spencer even took the truck on not 1, but 2 drives including a 20 min freeway round trip. It is very rare to have such level of care for your vehicle or your safety from such a repair shop and would HIGHLY recommend them to anyone who wants Quality repairs done for the life of their vehicle. Why not pay for a piece of mind knowing they truly care about you and your vehicle."
- JD D

"Everybody was nice and friendly. The craftsmanship of the work that got done was very professional."
- Jerry A

"We have been customers of H&I Automotive for more than three years, and highly recommend them without reservation. Their knowledge, skill and abilities are exceptional. Even better, the entire operation is driven by the belief that honesty and integrity matter! We currently have three vehicles maintained by H&I, a ‘95 Camaro Z28, 2013 Chevy Avalanche and 2015 Jeep Wrangler. Each and every vehicle is properly maintained and an electronic record is stored for each. Strong work and an unwavering commitment to excellence, this is our “go to” shop for anything automotive."
- Michael M

"H & I did a thorough and quick job on my Mercedes at a very reasonable price. They informed me of everything that needed to be done and were even able to reset my maintenance message which Mercedes Benz claims can only be done at the dealership. Two giant thumbs up for H & I!!"
- Cindy G

"My first visit and everyone was welcoming and friendly. Their knowledge was and explanations of what they found and how it was corrected was amazing."
- Craig L

"They are exactly what their name (H&I) states. They have Honesty & Integrity! I have been trusting Spencer with my vehicles since shortly after he opened his shop. Nothing but class and attention to detail. It’s very reassuring to have someone in the auto repair industry that I can trust completely."
- Darren M

"Steve the service writer is knowledgeable, friendly and is good to fallow through w/ any concerns that might effect my truck in the future . I have recommended my family to give H&I Automotive a try on their auto needs."
- Lynn T

"The work that was done on our car was done in a timely manner. I feel confident that we will not have any more issues with the car. The staff was great, and I would not hesitate to use H&I again."
- Carol D

"I always get prompt and great service from H & I. They've been servicing my Infiniti for 7 years. They are always professional, courteous and thorough."
- Sharon F

"I had blown the clutch in my car and needed an honest automotive repair company. I went to the Bumper to Bumper Radio Show website searching for honest, competent, ethical repair companies in the East Valley. I selected H&I and sent them an email over the weekend. The contacted me promptly on Monday morning. I was able to get my car to them the next day and repairs were completed by the end of the week. They did a thorough inspection of every system and gave recommendations for additional repairs and maintenance needed on my vehicle. They assisted me in triage of these repairs as I could afford them. My car is running great and as needed, I will return to H&I for all future maintenance and repairs. I highly recommend them if you need an honest and thorough mechanic."
- Kurt L

"After many, many years of questionable auto care services I’ve finally found a facility that evokes full confidence across the full spectrum of what I hope to find when my vehicles need service: honesty, expertise, quality service, communicative and professionalism. You might pay a bit more but between the warranty’s and transparency provided I’ll never go anywhere else as long as I live in AZ. I mean, when is the last time you had an oil change and had your tires rotated too as a standard part of the service? The team is wonderful too, very responsive and patient to those of us that aren’t well-verses in auto functionality. Bonus: Waiting area is always clean (no oil/dirt smudged areas) and fresh cookies baked daily to boot!"
- Raphaela K

"Steve is an awesome guy! He took care of everything and then some. He gave me some advice on some preventative items that I went ahead and took care of. He stands by his work and we will continue to bring our vehicles there."
- George H

"This is my second time trusting H & I with my car and I am again VERY pleased! I was told everything that they would do plus they did several extras as part of their regular inspection. They didn't just change the oil! I was told I needed new filters and was shown them so I could see how dirty they were. Appreciated that! Plus I was sent a detailed inspection review e-mail by the person who worked on my car. Awesome! Friendly and thorough. I will continue to recommend H & I."
- Denise S

"Wow! I brought my car '06 Saturn Ion in to get the a/c recharged hoping at the end of the process I would be leaving with somewhat colder air to drive around in this Arizona heat. To my surprise, not only did I leave there with an a/c blowing ice cold air, I also left with a visual inspection of the rest of my vehicle that was sent to me in a link and pictures of any future repairs that may be needed in the near future. I only paid for the a/c repair and visual inspection is something they normally do with any service they perform. Thank you!"
- Ryan V

"GREAT Service and outstanding detailed outline of work before the job starts and updates as progress on the service is done NO SURPRISES!"
- Ken B

"Couldn’t be happier to have been referred to H&I by a friend - they more than live up to their name with the sound advice of detailing what was needed now vs what could be postponed without concern. Thanks very much and I’m happy to have found a reliable place to work on my 2 GM vehicles!"
- Phil D

"H&I has been truly professional and very customer friendly. They had my car in and out in a speedy and efficient fashion. They proved to be honest and trustworthy and provided excellent service. I will definitely be back. They won't disappoint!"
- Lisa A

"Had my first oil change with them and it went off without a hitch. Chris and Steve explained the process from start to finish."
- Darin F

"Took in my 2002 TBird to get the interior dimmer switch replaced at 10:00am was out by 10:30. Steve and crew are very knowledgeable and professional. It’s a pleasure doing business with them!"
- Joe V

"H&I is the best place I have every taken my cars for service. They are always friendly and helpful in getting your vehicles in great running condition with fair and reasonable price. They stand behind their work."
- Joe C

"I was kept in the loop every step of the way with a very tough job to diagnose by Chris/GM."
- Anonymous

"If you don't care about honesty from an Automotive Service Center, DONT go to H&I Automotive Center, If you don't care about outstanding customer service, DONT go to H&I Automotive Service Center, if you’re not concerned about quality of service, DONT go to H&I Automotive Service Center. However if you really want to get RIPPED OFF in every way imaginable, Run, Don't Walk to the other rip off artists."
- Charles B

"The service was outstanding. It was my first time doing business and the customer service was outstanding and dependable."
- Fred B

"Chris was great, my truck had issues shifting. When I dropped it off it would not do the issue for them. They did a full diagnostic on it and couldn't find anything. When I picked it up they said if it did it again bring it back and there would be no diagnostic fee charged. Well sure enough it happened again. I brought it back and they were able to see it act up it was my shift solenoid. They replaced it and had my truck back to me the same day. The team here is amazing and truly honest. I will recommend anyone going here. They definitely have earned my business."
- Kris O

"I ❤️ you!! Thank you so much to all the guys at this shop. They are awesome and it takes a village to keep my 1997 BMW rolling smoothly. The Mesa and Gilbert shops are easy to work with and very knowledgeable about cars. Over time they have gotten to know my car well and take great care of her. The check engine light was on which prevented me from passing emissions. They fixed her and she passed!! Thank you team H&I!! Highly recommend both locations!!"
- Pam J

"Chris was the one that took my car in he was very thorough and helpful the guys out in the shop were knowledgeable honest and friendly they sent me detailed reports of what could be wrong or not be wrong with my car very thorough shop thank you for the great service."
- Rudy T

"I would recommend H & I Automotive all my friends and family. As many people do, I depend on my automobile for my work. I could not wait two days in order for the dealership to look at my vehicle and have it overnight for repairs. My daughter recommended H & I Automotive so I called that morning to see when they would be able to look at my vehicle and explain my situation. Steve at The Mesa Office, said go ahead and bring the car in as soon as I could and they would take a look at it. Much to my relief I was able to get my car over there shortly after I talk to Steve he looked at the vehicle and told me what needed to be done. H & I Automotive had my car done within two hours. Steve went over all the items that needed to be fixed on my vehicle, as well as sending pictures of the items that were in question and also pictures of the work that they had done. I have never in all the years that I've owned this vehicle had such great service and concern over what needs to be done. I would trust and recommend highly that if you needed anything done to your vehicle go to H & I Automotive."
- Linda F

"I’ve been a customer of H&I Automotive for many years and I won’t take my vehicles anywhere else. I’m loyal to them because of their loyalty to me. The management team and technicians are the best. They listen to the customer and their explanations of the problem is at a level the customer can understand. In addition to outstanding customer service they are honest, I don’t know of any dealer and service center that gives you a 5year parts and labor warranty."
- Charles B

"Found my experience working with you to be of the highest standard of excellence. You were honest and took your time explaining the diagnoses of the car problems. I even received a text message with pictures showing the needed repairs or locations of problems. We found you through YELP and agree with the amazing ratings you have been receiving. We found your prices to be very fair. Thank you again for dedication to fine business service! Will be back again!"
- Lisa A

"I have complete confidence in their ability to accurately diagnos any service and repair any problems with both Toyota trucks I own. They are polite and professional communicating and repairing any issues I have to get fixed. I will recommend this business to anyone needing quality work for their vehicles."
- Tony F

"We have been coming to H&I for about 6 years. Always leave satisfied with the work there has NEVER been a time when they lack attention to detail. Best of all, I always receive a call prior to moving forward on ANY work, no matter how small, I am involved in all decision making."
- Joel L

"I called from out of state to have them fix my daughters car while attending college- they came highly recommended and did not disappoint! Steve and his team were very thorough and most of all very fair! They gave me a written inspection and gave me all the choices. Couldn’t be more impressed and satisfied!"
- Keith B

"Spencer and his team are fabulous! Not only do they do amazing work, but as part of your service they do an in depth inspection of your vehicle and keep track of your upcoming services for you. They also have service programs that provide extended warranties!!"
- Rhonda C

"The mechanic that serviced my 2 Toyota's for 10 years retired, he referred me to this business. He had been friends of the owner of H&I for years. I have had 2 visits to H&I so far. They don't pressure you to have something done that you didn't come in for. They have top notch diagnostic equipment and their mechanics are ASE certified. My 4Runner was due for a new timing belt, while they were doing that, the mechanic saw that one of the freeze plugs on the engine was leaking coolant. He came to the waiting room and brought me out to the shop and showed my the stains on the engine where it had been leaking for quite awhile. I do my own oil changes and top off the coolant in the radiator when necessary. I didn't realize that it was leaking. They sent a guy out to get a new freeze plug and installed it. Glad they saw it, if it blew out when I was 15 miles down a dirt road it would not be drivable to get home. I had the timing belt replaced as a precaution just be be on the safe side. I will be using the shop for all my repairs and maintenance that is beyond my skill level knowing that it will be done right. They guarantee their work and if you do break down, their warranty is covered by most other shops. Good to have that."
- Tony F

"The integrity and kindness of these guys is outstanding! They will go above and beyond to make sure you understand what your vehicle's needs are, and they are the most fair and honest mechanics I have ever worked with!"
- Michelle W

"These people are awesome! I'm a single women and they treat me with respect and honesty. They work we me as I'm on a fixed income and tell me what I should take care of first and what can wait till a later date. I would recommend them to anyone."
- Sharon M

"This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know."
- Bill K

"Spending the season in Casa Grande and needed to get an oil change. Before leaving Ann Arbor MI. I researched BG dealers in the Phoenix area capable of doing a full fluid change on our GMC Denail when we arrived. H&I was listed as a BG dealer. Reviewed their website, was impressed by the strong customer reviews and called for an appt. Spoke with Ryan and knew immediately I had made the right call. EVERYTHING I experienced, from product information to service and follow-up exceeded expectations. In a world of "mediocrity, H&I is a pleasant exception!!!"
- Dawn T

"The service provided at H & I Automotive is top notch! Don't take your car anywhere else"
- Nickie F

"Every place says that they are honest. H&I really means it. I appreciate the terrific customer service, text message updates, and knowing that I am not being oversold. Honesty and Integrity. Thanks!"
- Greg L

"I have trusted this team since 2012 and they are the epitome of Honesty & Integrity as far as I'm concerned. Being a single woman of a certain age, I've had plenty of experience with "Don't worry, little lady, we'll fix everything", only to be handed an almost functional vehicle with a big repair bill. I am so grateful I am treated with dignity and respect at H&I. Thanks guys."
- Gloria C

"A friend told me about H&I, it was so refreshing to go to a mechanic shop (single woman) and be treated as though I had a clew what I was talking about and really listen to me. They never talked down to me and just plain treated me the way we should be treated. They did the work in the amount of time they said they would and charged what they estimated. I highly recommend H&I Automotive for you mechanical needs."
- Jeanette K

"My sister has had great experiences with H&I, I’ve had great experiences with H&I and a good friend I referred to them has had great experiences with H&I. Having been in the wholesale auto parts supply business prior to retirement, H&I is the type of business we sought to partner with."
- Tom G

"This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know."
- Bill K

"Very friendly and knowledgeable staff. We quickly received a thorough estimate. The price was fair. We'll definitely return."
- Mike R

"These gentlemen are the nicest to deal with. They checked our car out today and were very professional about the results of the diagnostic test. I appreciate this type of service and know if I go in to have them check a problem, they aren't going to see how much they can wrack a bill up. H&I Automotive will be recommended to anyone needing their services."
- Jane F

"Took my RAM 2500 in for an alignment after new tires. They were VERY knowledgeable and very professional. They gave plenty of updates on the progress and the before and after link to the actual alignment is outstanding! Looks like I found a new place for the automotive repairs that I can't do!!! Thanks!!"
- John O

"You always go above and beyond to get to the root of the problem no matter how complicated it is. I appreciate that way of doing business. Thanks for always doing a great job and no need to change a thing...:)"
- Camillo B

"Keep doing what your doing. Professional and friendly."
- Jamie I

"The consistency of exceptional service I experience every time I come. From the quality of the work to the courteousness and friendliness of the staff."
- Raphaela K

"My son's car has been neglected for some time, but last month needed acute repairs. Happened to look on Bumper to Bumper site and found H&I was conveniently located. Spoke to Tucker and set up an appointment for the next day. The CV shafts needed replaced and the car was repaired quickly and at what I thought was a reasonable price. (I did call around for quotes) They even provided my son with a loaner car! They also provided a list of recommended repairs in order of severity. They were not pushy, but I had them take care of the first one listed right away. Tucker treated my son and I with respect and patience, which I really appreciated. I think I have found a repair shop I can trust."
- Paul K

"This place is very refreshing. It’s not the normal treat you like a number shop. These guys take the time to get to know their customers and their needs. I was very pleased and happy when I left even though I got a little bad news about my truck. They are very knowledgeable, professional, and down to earth at the same time. I’ll be back at this shop and not because something was done wrong."
- Benjamin D

"My vehicle was running rough and I was worried I would get stranded somewhere in this Arizona heat. They were able to fit me in the same day for a job that was serious and lengthy to repair. Not only did I get my vehicle back the same day but with an incredible warranty. Everyone there was very helpful and polite. I know I was right in bringing my vehicle to them and will continue to return for maintenance and/or repairs."
- Colleen L

"Really enjoy working with the team at H&I Automotive. Have been coming here for years and plan to continue coming here for many more."
- Diane C

"I was treated with respect explaining things I knew nothing about to figure what I needed to do to my car."
- Sharon M

"I’ve been taking my vehicles to H&I for about 5 years now. In addition to regular maintenance, Spencer and his team have gotten me through all kinds of repairs up to and including replacing the motor in my truck, always incredibly communicative throughout the process and making sure any questions I have are thoroughly answered. Tucker and Ryan stay on top of maintenance schedules (I’m a girl, let’s face it, cars are not my strength), and are great company while I’m waiting for my car to be done. Any time I’m asked for a shop for a friend or family member to take their vehicle to, H&I is my immediate go-to, and will continue to be. New or used, I have no intention of taking any vehicle I own anywhere else for maintenance or repairs as long as Spencer has his doors open. Thanks for all your hard work guys!"
- Jessica S

"Great guys! Very honest and reliable. Ryan is very clear on any work to be done. They also will give you a ride home while the work is being done!"
- Rosemary F

"All of the guys here are always super friendly, and make you feel at home. Getting repairs sucks, but they make you feel like your money is well spent and they help you prioritize maintenance needs. Tucker’s always been great to me and my boyfriend whenever we come. I recommend this place to anyone who asks me where to go!"
- Kendra D

"Happy with how quickly we are able to get our vehicle in and no worries once it's been serviced and returned. Always reliable/dependable service."
- Alyson H

Extreme care and high quality. The serviceman up front listened to my concerns and between him and the owner figured out my other issues. They were correct with their diagnostics and the repairs were made
- Erin J

Mark, Tucker, and Spencer were amazing and went above and beyond in helping get my vehicle fixed!! Spencer runs a great shop and I will be taking my vehicle here for now on. I would definitely recommend this shop to family and friends.
- Stephan C

"Good diagnosis of the problem. Repaired the same day. Use of a loaner car."
-Bill C
"Love coming her everyone is always so welcoming and I trust them with my vehicles."
- Sarah F
"How quick everything was done, how everyone worked to get the car done early for me, and How friendly and helpful the staff is."
- Carolyn G
"I wouldn't bring my truck any other place. Spencer and his staff are the best in the Valley and such a pleasure to work with... If you want the best Techs and the best customer service go to H & I..."
- Brian H

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