H & I Automotive Mesa Testimonials

H & I Automotive Testimonials Reviews AZ | H and I Automotive Mesa Arizona
H & I Automotive Testimonials Reviews AZ | H and I Automotive Mesa Arizona

Since 2009, H & I Automotive in Gilbert, AZ has provided the region with top-quality automotive repairs and detailing. They dedicate themselves to providing the best service at affordable rates for all makes and models of vehicles. Owner, Spencer Doucet is a GM World-Class Technician, Infiniti Master Technician who will ensure your vehicle is repaired correctly the first time.


What People Are Saying About H & I Automotive

"I had blown the clutch in my car and needed an honest automotive repair company. I went to the Bumper to Bumper Radio Show website searching for honest, competent, ethical repair companies in the East Valley. I selected H&I and sent them an email over the weekend. The contacted me promptly on Monday morning. I was able to get my car to them the next day and repairs were completed by the end of the week. They did a thorough inspection of every system and gave recommendations for additional repairs and maintenance needed on my vehicle. They assisted me in triage of these repairs as I could afford them. My car is running great and as needed, I will return to H&I for all future maintenance and repairs. I highly recommend them if you need an honest and thorough mechanic."
- Kurt L

"After many, many years of questionable auto care services I’ve finally found a facility that evokes full confidence across the full spectrum of what I hope to find when my vehicles need service: honesty, expertise, quality service, communicative and professionalism. You might pay a bit more but between the warranty’s and transparency provided I’ll never go anywhere else as long as I live in AZ. I mean, when is the last time you had an oil change and had your tires rotated too as a standard part of the service? The team is wonderful too, very responsive and patient to those of us that aren’t well-verses in auto functionality. Bonus: Waiting area is always clean (no oil/dirt smudged areas) and fresh cookies baked daily to boot!"
- Raphaela K

"Steve is an awesome guy! He took care of everything and then some. He gave me some advice on some preventative items that I went ahead and took care of. He stands by his work and we will continue to bring our vehicles there."
- George H

"This is my second time trusting H & I with my car and I am again VERY pleased! I was told everything that they would do plus they did several extras as part of their regular inspection. They didn't just change the oil! I was told I needed new filters and was shown them so I could see how dirty they were. Appreciated that! Plus I was sent a detailed inspection review e-mail by the person who worked on my car. Awesome! Friendly and thorough. I will continue to recommend H & I."
- Denise S

"Wow! I brought my car '06 Saturn Ion in to get the a/c recharged hoping at the end of the process I would be leaving with somewhat colder air to drive around in this Arizona heat. To my surprise, not only did I leave there with an a/c blowing ice cold air, I also left with a visual inspection of the rest of my vehicle that was sent to me in a link and pictures of any future repairs that may be needed in the near future. I only paid for the a/c repair and visual inspection is something they normally do with any service they perform. Thank you!"
- Ryan V

"GREAT Service and outstanding detailed outline of work before the job starts and updates as progress on the service is done NO SURPRISES!"
- Ken B

"Couldn’t be happier to have been referred to H&I by a friend - they more than live up to their name with the sound advice of detailing what was needed now vs what could be postponed without concern. Thanks very much and I’m happy to have found a reliable place to work on my 2 GM vehicles!"
- Phil D

"H&I has been truly professional and very customer friendly. They had my car in and out in a speedy and efficient fashion. They proved to be honest and trustworthy and provided excellent service. I will definitely be back. They won't disappoint!"
- Lisa A

"Had my first oil change with them and it went off without a hitch. Chris and Steve explained the process from start to finish."
- Darin F

"Took in my 2002 TBird to get the interior dimmer switch replaced at 10:00am was out by 10:30. Steve and crew are very knowledgeable and professional. It’s a pleasure doing business with them!"
- Joe V

"H&I is the best place I have every taken my cars for service. They are always friendly and helpful in getting your vehicles in great running condition with fair and reasonable price. They stand behind their work."
- Joe C

"I was kept in the loop every step of the way with a very tough job to diagnose by Chris/GM."
- Anonymous

"If you don't care about honesty from an Automotive Service Center, DONT go to H&I Automotive Center, If you don't care about outstanding customer service, DONT go to H&I Automotive Service Center, if you’re not concerned about quality of service, DONT go to H&I Automotive Service Center. However if you really want to get RIPPED OFF in every way imaginable, Run, Don't Walk to the other rip off artists."
- Charles B

"The service was outstanding. It was my first time doing business and the customer service was outstanding and dependable."
- Fred B

"Chris was great, my truck had issues shifting. When I dropped it off it would not do the issue for them. They did a full diagnostic on it and couldn't find anything. When I picked it up they said if it did it again bring it back and there would be no diagnostic fee charged. Well sure enough it happened again. I brought it back and they were able to see it act up it was my shift solenoid. They replaced it and had my truck back to me the same day. The team here is amazing and truly honest. I will recommend anyone going here. They definitely have earned my business."
- Kris O

"I ❤️ you!! Thank you so much to all the guys at this shop. They are awesome and it takes a village to keep my 1997 BMW rolling smoothly. The Mesa and Gilbert shops are easy to work with and very knowledgeable about cars. Over time they have gotten to know my car well and take great care of her. The check engine light was on which prevented me from passing emissions. They fixed her and she passed!! Thank you team H&I!! Highly recommend both locations!!"
- Pam J

"Chris was the one that took my car in he was very thorough and helpful the guys out in the shop were knowledgeable honest and friendly they sent me detailed reports of what could be wrong or not be wrong with my car very thorough shop thank you for the great service."
- Rudy T

"I would recommend H & I Automotive all my friends and family. As many people do, I depend on my automobile for my work. I could not wait two days in order for the dealership to look at my vehicle and have it overnight for repairs. My daughter recommended H & I Automotive so I called that morning to see when they would be able to look at my vehicle and explain my situation. Steve at The Mesa Office, said go ahead and bring the car in as soon as I could and they would take a look at it. Much to my relief I was able to get my car over there shortly after I talk to Steve he looked at the vehicle and told me what needed to be done. H & I Automotive had my car done within two hours. Steve went over all the items that needed to be fixed on my vehicle, as well as sending pictures of the items that were in question and also pictures of the work that they had done. I have never in all the years that I've owned this vehicle had such great service and concern over what needs to be done. I would trust and recommend highly that if you needed anything done to your vehicle go to H & I Automotive."
- Linda F

"I’ve been a customer of H&I Automotive for many years and I won’t take my vehicles anywhere else. I’m loyal to them because of their loyalty to me. The management team and technicians are the best. They listen to the customer and their explanations of the problem is at a level the customer can understand. In addition to outstanding customer service they are honest, I don’t know of any dealer and service center that gives you a 5year parts and labor warranty."
- Charles B

"Found my experience working with you to be of the highest standard of excellence. You were honest and took your time explaining the diagnoses of the car problems. I even received a text message with pictures showing the needed repairs or locations of problems. We found you through YELP and agree with the amazing ratings you have been receiving. We found your prices to be very fair. Thank you again for dedication to fine business service! Will be back again!"
- Lisa A

"I have complete confidence in their ability to accurately diagnos any service and repair any problems with both Toyota trucks I own. They are polite and professional communicating and repairing any issues I have to get fixed. I will recommend this business to anyone needing quality work for their vehicles."
- Tony F

"We have been coming to H&I for about 6 years. Always leave satisfied with the work there has NEVER been a time when they lack attention to detail. Best of all, I always receive a call prior to moving forward on ANY work, no matter how small, I am involved in all decision making."
- Joel L

"I called from out of state to have them fix my daughters car while attending college- they came highly recommended and did not disappoint! Steve and his team were very thorough and most of all very fair! They gave me a written inspection and gave me all the choices. Couldn’t be more impressed and satisfied!"
- Keith B

"Spencer and his team are fabulous! Not only do they do amazing work, but as part of your service they do an in depth inspection of your vehicle and keep track of your upcoming services for you. They also have service programs that provide extended warranties!!"
- Rhonda C

"The mechanic that serviced my 2 Toyota's for 10 years retired, he referred me to this business. He had been friends of the owner of H&I for years. I have had 2 visits to H&I so far. They don't pressure you to have something done that you didn't come in for. They have top notch diagnostic equipment and their mechanics are ASE certified. My 4Runner was due for a new timing belt, while they were doing that, the mechanic saw that one of the freeze plugs on the engine was leaking coolant. He came to the waiting room and brought me out to the shop and showed my the stains on the engine where it had been leaking for quite awhile. I do my own oil changes and top off the coolant in the radiator when necessary. I didn't realize that it was leaking. They sent a guy out to get a new freeze plug and installed it. Glad they saw it, if it blew out when I was 15 miles down a dirt road it would not be drivable to get home. I had the timing belt replaced as a precaution just be be on the safe side. I will be using the shop for all my repairs and maintenance that is beyond my skill level knowing that it will be done right. They guarantee their work and if you do break down, their warranty is covered by most other shops. Good to have that."
- Tony F

"The integrity and kindness of these guys is outstanding! They will go above and beyond to make sure you understand what your vehicle's needs are, and they are the most fair and honest mechanics I have ever worked with!"
- Michelle W

"These people are awesome! I'm a single women and they treat me with respect and honesty. They work we me as I'm on a fixed income and tell me what I should take care of first and what can wait till a later date. I would recommend them to anyone."
- Sharon M

"This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know."
- Bill K

"Spending the season in Casa Grande and needed to get an oil change. Before leaving Ann Arbor MI. I researched BG dealers in the Phoenix area capable of doing a full fluid change on our GMC Denail when we arrived. H&I was listed as a BG dealer. Reviewed their website, was impressed by the strong customer reviews and called for an appt. Spoke with Ryan and knew immediately I had made the right call. EVERYTHING I experienced, from product information to service and follow-up exceeded expectations. In a world of "mediocrity, H&I is a pleasant exception!!!"
- Dawn T

"The service provided at H & I Automotive is top notch! Don't take your car anywhere else"
- Nickie F

"Every place says that they are honest. H&I really means it. I appreciate the terrific customer service, text message updates, and knowing that I am not being oversold. Honesty and Integrity. Thanks!"
- Greg L

"I have trusted this team since 2012 and they are the epitome of Honesty & Integrity as far as I'm concerned. Being a single woman of a certain age, I've had plenty of experience with "Don't worry, little lady, we'll fix everything", only to be handed an almost functional vehicle with a big repair bill. I am so grateful I am treated with dignity and respect at H&I. Thanks guys."
- Gloria C

"A friend told me about H&I, it was so refreshing to go to a mechanic shop (single woman) and be treated as though I had a clew what I was talking about and really listen to me. They never talked down to me and just plain treated me the way we should be treated. They did the work in the amount of time they said they would and charged what they estimated. I highly recommend H&I Automotive for you mechanical needs."
- Jeanette K

"My sister has had great experiences with H&I, I’ve had great experiences with H&I and a good friend I referred to them has had great experiences with H&I. Having been in the wholesale auto parts supply business prior to retirement, H&I is the type of business we sought to partner with."
- Tom G

"This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know."
- Bill K

"Very friendly and knowledgeable staff. We quickly received a thorough estimate. The price was fair. We'll definitely return."
- Mike R

"These gentlemen are the nicest to deal with. They checked our car out today and were very professional about the results of the diagnostic test. I appreciate this type of service and know if I go in to have them check a problem, they aren't going to see how much they can wrack a bill up. H&I Automotive will be recommended to anyone needing their services."
- Jane F

"Took my RAM 2500 in for an alignment after new tires. They were VERY knowledgeable and very professional. They gave plenty of updates on the progress and the before and after link to the actual alignment is outstanding! Looks like I found a new place for the automotive repairs that I can't do!!! Thanks!!"
- John O

"You always go above and beyond to get to the root of the problem no matter how complicated it is. I appreciate that way of doing business. Thanks for always doing a great job and no need to change a thing...:)"
- Camillo B

"Keep doing what your doing. Professional and friendly."
- Jamie I

"The consistency of exceptional service I experience every time I come. From the quality of the work to the courteousness and friendliness of the staff."
- Raphaela K

"My son's car has been neglected for some time, but last month needed acute repairs. Happened to look on Bumper to Bumper site and found H&I was conveniently located. Spoke to Tucker and set up an appointment for the next day. The CV shafts needed replaced and the car was repaired quickly and at what I thought was a reasonable price. (I did call around for quotes) They even provided my son with a loaner car! They also provided a list of recommended repairs in order of severity. They were not pushy, but I had them take care of the first one listed right away. Tucker treated my son and I with respect and patience, which I really appreciated. I think I have found a repair shop I can trust."
- Paul K

"This place is very refreshing. It’s not the normal treat you like a number shop. These guys take the time to get to know their customers and their needs. I was very pleased and happy when I left even though I got a little bad news about my truck. They are very knowledgeable, professional, and down to earth at the same time. I’ll be back at this shop and not because something was done wrong."
- Benjamin D

"My vehicle was running rough and I was worried I would get stranded somewhere in this Arizona heat. They were able to fit me in the same day for a job that was serious and lengthy to repair. Not only did I get my vehicle back the same day but with an incredible warranty. Everyone there was very helpful and polite. I know I was right in bringing my vehicle to them and will continue to return for maintenance and/or repairs."
- Colleen L

"Really enjoy working with the team at H&I Automotive. Have been coming here for years and plan to continue coming here for many more."
- Diane C

"I was treated with respect explaining things I knew nothing about to figure what I needed to do to my car."
- Sharon M

"I’ve been taking my vehicles to H&I for about 5 years now. In addition to regular maintenance, Spencer and his team have gotten me through all kinds of repairs up to and including replacing the motor in my truck, always incredibly communicative throughout the process and making sure any questions I have are thoroughly answered. Tucker and Ryan stay on top of maintenance schedules (I’m a girl, let’s face it, cars are not my strength), and are great company while I’m waiting for my car to be done. Any time I’m asked for a shop for a friend or family member to take their vehicle to, H&I is my immediate go-to, and will continue to be. New or used, I have no intention of taking any vehicle I own anywhere else for maintenance or repairs as long as Spencer has his doors open. Thanks for all your hard work guys!"
- Jessica S

"Great guys! Very honest and reliable. Ryan is very clear on any work to be done. They also will give you a ride home while the work is being done!"
- Rosemary F

"All of the guys here are always super friendly, and make you feel at home. Getting repairs sucks, but they make you feel like your money is well spent and they help you prioritize maintenance needs. Tucker’s always been great to me and my boyfriend whenever we come. I recommend this place to anyone who asks me where to go!"
- Kendra D

"Happy with how quickly we are able to get our vehicle in and no worries once it's been serviced and returned. Always reliable/dependable service."
- Alyson H

Extreme care and high quality. The serviceman up front listened to my concerns and between him and the owner figured out my other issues. They were correct with their diagnostics and the repairs were made
- Erin J

Mark, Tucker, and Spencer were amazing and went above and beyond in helping get my vehicle fixed!! Spencer runs a great shop and I will be taking my vehicle here for now on. I would definitely recommend this shop to family and friends.
- Stephan C

"Good diagnosis of the problem. Repaired the same day. Use of a loaner car."
-Bill C
 
"Love coming her everyone is always so welcoming and I trust them with my vehicles."
- Sarah F
 
"How quick everything was done, how everyone worked to get the car done early for me, and How friendly and helpful the staff is."
- Carolyn G
 
"I wouldn't bring my truck any other place. Spencer and his staff are the best in the Valley and such a pleasure to work with... If you want the best Techs and the best customer service go to H & I..."
- Brian H

 


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