H & I Automotive Mesa Testimonials

H & I Automotive Testimonials Reviews AZ | H and I Automotive Mesa Arizona
H & I Automotive Testimonials Reviews AZ | H and I Automotive Mesa Arizona

Since 2009, H & I Automotive in Gilbert, AZ has provided the region with top-quality automotive repairs and detailing. They dedicate themselves to providing the best service at affordable rates for all makes and models of vehicles. Owner, Spencer Doucet is a GM World-Class Technician, Infiniti Master Technician who will ensure your vehicle is repaired correctly the first time.

What People Are Saying About H & I Automotive

"Diagnostics were excellent. Repair was well-executed. Providing Uber to and from repair shop was perfect!"
- Diane L

"We called to have a pickup with a gas leak towed to their shop. The tow arrived quickly. The pickup was dropped off. We were advised of the estimate which was reasonable. Then the next morning the pickup was done. We went to get the pickup. The job was complete and there was not anymore gas leak. We were impressed by how quick the job was done. I spoke to Chris and he explained everything that was done. Thanks for the quality job and how quickly you were able to get the job done."
- Greg L

"Great customer service! Steve kept us well informed throughout the repair process and all work was completed by the end of the day as promised. Quality of work performed exceeded expectation."
- John S

"Overall a great experience. Would highly recommend over other shops."
- Hagen W

"Ever since I heard about this auto service from KTAR on the auto repair show on Sat mornings, I have appreciated their complete care business ethic they give me and all their clients. They truly are what their name says: Honesty and Integrity. Also, a bonus to me, the Mesa office is only about 3 miles away from me; another bonus for me."
- Bill K

"Spencer and his team at H & I Automotive always do a fabulous job. I've been going to them for years and they are great!!"
- Rhonda C

"Who doesn't need reliable automotive service. 2nd time using H & I and am most appreciative for the quality and comprehensive repairs. Thanks again!"
- William S

"I always trust H & I automotive to take care of my vehicles. They do great work and communicate well to let me know what is going on with my vehicle. I love going to a place where honesty and integrity are my only options."
- Nicole H

"Went to a different place to get my oil change and they ended up messing my oil pan/ plug up. Was referred by a family member to H & I and they took care of everything even talking to the other place and handling the whole thing. Very professional service."
- Treena R

"This was our first time going to H&I. We had a need to get a 30,000 mile check up and they made the entire experience easy. We will continue to use them for our car care."
- Paul M

"Doesn't get any better. Was able to arrange for my repair at 7am in the morning and drive away that afternoon. My wife says it drives better than before... That's a good thing. Thanks!"
- William S

"Honesty, Integrity, Customer service. I will no longer let anyone touch my automobile."
- Mark S

"Best customer service I have experienced in years... refreshing that this quality of service is still around."
- Todd B

"Chris Marini & H&I was recommended by my Camaro Club president Nick Hill. I called Chris & asked if they were familiar with the OPTI SPARK DISTRIBUTOR ON MY CAMARO. He said yes the are. I drove to the shop to meet with Chris. Chris was great & professional, so I left with a good impression. I had the car towed to the shop the next day. The shop performed a very detailed inspection of the car and sent it over to me. I then asked him to go ahead with the diagnostics for the problem for the car not starting. They found that the fuel pump was no good, and they would have to drop the rear axle to remove the fuel tank to replace the fuel pump. After an estimate I told Chris to go ahead and get the repairs done. Not expecting the car until the following week, Chris called me Friday afternoon and said the car is ready to be picked up. I went and picked up the car, also got a $45 credit toward my next repair, and their repairs include a 5 year, 60,000 warranty. (Yes I said a 5 year 60,000 mile warranty.) No one does that! After having such a great experience with Chris and his shop I will be bringing my vehicles there for repairs in the future. A great thank you to Chris and his staff."
- Raymond S

"I trust them. They do good work. I’ve already referred them to others. I will continue to take my vehicles there."
- Ronald J

"And here we go again because we take all family/friends vehicles there. Always, always, always wonderful... professional service."
- Shirley P

"They did a great job, wheels balanced properly and alignment tracking and centered steering wheel. Finally a local shop to me who can do road force balancing and match mount if needed.
- Robert W

"H and I is the only mechanic. I will take my car too they are so nice and so professional and even more they are so good at what they do I will always be a part of the H and I family as long as their around!"
- Martell H

"I've been an H&I Automotive loyal customer for over a decade and I will never consider taking my vehicles to the dealer or another repair shop for service. Both Steve and Chris operate with high ethical standards. If the cost of repair will blow you budget apart, they will give you an alternate solutions for your consideration. But they will explain the pros and cons should you decide to follow their advice. I have never had a situation where the cost of repairs was X number of dollars but much higher when I picked up my vehicle. Once you go there You'll never consider going somewhere else."
- Charles B

"These guys are awesome! Take pics, explain everything, and treat me with respect…always in touch at all times."
- Debra S

"Have been going to H &I for over 7 years...they keep my vehicles in great shape. Never had a problem with any parts the have fixed/replaced. Chris has helped me forever when I call at the drop of a dime and now Steve seems great as well. Mechanics, thank you....you're amazing...p.s. I weirdly love the little free gifts they leave to promote their business..."
- Shirley P

"Chris and Steve are always so welcoming and take the time to listen and explain. Always confident they will only recommend what maintenance and repairs are needed."
- Denny B

"This shop is exactly what is advertised integrity and Honesty that is the phrase that fits!! Not many like this shop, very professional and quality workmanship!!!"
- Rudy C

"The work is not cheap but it is well considered, well done and guaranteed. I am restoring an old Ford van and H&I helps me keep it running great."
- Dawn B

"Thank you for fixing my brakes and everything else. It was very much needed and I really appreciate it. Everything works wonderfully now!"
- Anonymous

"Very honest, very thorough. Gave me a list of items that may need fixed but didn’t pressure me to fix them right away. Put them in priority levels. Glad I found them!"
- Alana M

"This shop has fantastic, friendly service. The mechanics are very thorough with inspections. Will use them again."
- Jarrod M

"Very professional, quality work, excellent communication, they explain repairs in a way that is understandable to anyone. They are friendly and easy to talk to, especially Steve who is my service advisor."
- Denny B

"I like the service, the communication via text and email. The truck was completed in a timely manner."
- Steve E

"H&I is honest and treats the customer well. They communicate well and are fair with charges."
- Anonymous

"Thanks for all the hassle free care and friendly email reminders for maintenance you provided to my car."
- Barbara T

"Been going to this shop for years and they continue to have quality work that keeps my car running smoothly. Thanks for always working hard on our car babies!"
- Kiyomi K

"Chris was able to accommodate my appointment plus coordinate the repair of my windshield with Reliable Auto Glass. The overall process and timing was seamless due to the great communication! Thanks."
- Darin F

"H&I is definitely a cut above all the rest. This is the place to go for all your tune-ups, oil change & car maintenance. Perfect place for all the single ladies to take their car. H&I are very Honest they take pride in their work and will not over charge you."
- Velma G

"Easy scheduling on the app. Awesome they provide free Uber within 10 miles. Report shows all issues that need addressed from green for healthy to red which means immediate service is needed."
- Bryan G

"Like always I gave these guys a 3 job challenge on a classic and it gets done! They did a outstanding job on my 1976 k5 blazer!!! So far so good!! Great customer service next is my 1987 Subaru Dl!!"
- Robert B

"H&I has been the only place I've taken my truck in the last few years. With 182,000 miles, detail and preventative is utmost importance. They deliver!!"
- Wayne S

"Steve was very cordial, accurate with the estimate both of cost and time. Got the Volkswagen back early and the a/c is working great."
- Don C

"Honesty and Integrity that’s what H and I means to me! I trust these guys these guys with my cars and know they will always do the best job, their service can’t be beat!"
- Bill Y

"I brought my van in and got a straightforward vehicle inspection that pinpointed urgent to not urgent repairs. The repairs were as indicated and if additional items presented Steve called me right away for approval and the work was done in the time estimated. Good people."
- Dawn B

"Once again GREAT JOB to all the guys at H&I!! Total ac job well done! There the only shop where I can feel that the job that they do no matter what it is I'm going to not need to worry about it for years. A big Thanks to all the crew!!!"
- Robert B

"I wanted to thank Steve and his guys for taking the time to align my car. This car was a challenge due to how low it is, and the wheel and tire package. They took the time and care needed to get it up on the rack and work around all the modifications. Thanks again Steve."
- Bill D

"I had an inspection done on my 06 Dodge Stratus. I got the results a day later. The results had pictures of the parts that needed attention. On top of that it was broken down in a way that showed me what was most important to least important. This made it much easier to budget my repairs. These guys are my new mechanics!"
- Tom G

"After going to three auto shops with no good result, I was referred to H&I automobile. I was greeted by Chris, and after I explained to him the work that was done previously by others, he told me that they will analyze the situation and tell me what needed to be done. Two days later my car was fixed to 100% satisfaction."
- Eliseo G

"I highly recommend H&I Automotive. They are very friendly, honest and are reasonably priced."
- Carney L

H&I automotive is truly best in class! Steve and Chris were professional, informative, and always available to answer any questions I had throughout the process. The comprehensive report that they send to us as customers is INCREDIBLE! It includes pictures along with a detailed description of issues found and rates them according to urgency. I've been showing all of my friends, family, and employees and have already recommended H&I to everyone I've talked to since I picked up my vehicle yesterday. I was also blown away by the receipt they provided when I came to pick up my vehicle. It had a detailed description of the process they took to repair it! From lifting it in the air on the lift to the removal and replacement of parts that needed to be moved in order to access and fix the problem. I was blown away! I'm taking all of my vehicles there from now on and any time I buy a vehicle going forward I'm taking it here before I spend a dime. They offer a full diagnostic check that includes pictures so that I can now buy a used vehicle and not have to worry about weather or not the seller has "taken me for a ride. Thanks H&I!"
- Jonathon S

"Excellent business to go to if you want your vehicle fixed right the first time at exceptionally good price. H&I service reps are very professional and informative. As usual, the work is done timely and efficiently. I recommend H&I to anyone who appreciates honesty and integrity."
- Charles B

"I am experiencing an intermittent issue with my car. I took it to H & I to see if they could diagnose the issue. They took 2 test drives to duplicate the noise and, unfortunately, it does not happen enough. They could have told me they would need to rip my chassis apart to find the problem (which is expensive) but they didn't. We tried another option to see if that fixed the problem that, if it did, was an easy and cheap fix. Unfortunately my issue is still there so I will be coming back for the more in-depth search. They kept me informed via email/text PLUS shared pictures of what they looked at to show their work. I feel that H & I is a trustworthy shop with quality techs and worthy of consideration."
- Ricka G

"Hands down the best place to take your car for service!!!!! Been a customer for 12+ years."
- Herve O

"They listen to you. Check your car over thoroughly and tell you what is wrong Then they will give you an honest estimate. There shop is impeccable. They are all so friendly and compassionate."
- Jacki C

"From the moment you walk in, you are made to feel welcome and appreciated. The service is thorough and detailed. I would not take my car to anyone else. I completely trust their inspection and analysis of work needed on my vehicle. Great service every time!!!"
- Bill H

"This is the best place to take your car. Nice people in the business. Very friendly and helpful!!"
- Sharon M

"They take pictures of any areas of concern, so you can better understand their recommendations. Calling a ride-share vehicle for customer pickup is a nice bonus."
- Sheila L

"They are all professionals and know what they are doing. Do not over charge and always go out of their way to help you. You always know what it is going to cost you and get your approval before they start the work."
- Mike M

"Kept me informed of progress, reasonable prices for work done, I am pleased with the service."
- Susan W

"I have been taking my vehicles (3) to H &I for about 7 years. They are phenomenal. They usually know me when they see my number (Chris) comes up. Always helpful, always honest and fair pricing. Thank you guys as always."
- Shirley P

"I cant tell you all how much this team of great guys mean to me and the family we drive classic, vintage and older cars they not only care about your car they can make parts fit you know the ones you can't find in part stores anymore for your older car. And they do it like you would in your garage... they care!! Once again I can't thank them enough!"
- Robert B

"I will always bring my vehicles here to H&I. The staff is courteous and I’m always confident in the work being done to my vehicle. I trust these guys to keep me on the road and keep my ride running great!"
- Wes R

"As always, very satisfied with H&I’s service. I called the office that morning concerning an issue with my car and was told to bring it on in. Since the repair was going take a couple of hours, they provided a Uber ride to and from the shop. They are very committed in the work they do. Very friendly, honest and reliable."
- Charles B

"Excellent service!! Awesome warranty programs!! As a longtime customer I would highly recommend H and I."
- William F

"Spencer the owner and Steve very friendly and informative. I would recommend them for any automotive services you might need."
- Chris O

"It is so nice to take your car in to get flexed and it really is. Previous I have taken it to other places and ended up taking it back . Not this time. Thank you for your great service!"
- Jerry S

"Great service as usual. My Jeep had an intermittent cooling system leak that we thought was a bad water pump. After a more thorough investigation it was found to be the heater core. It was coming up on a long holiday weekend and H&I worked extra hard to get the work done in one day. Otherwise it would have been a three day wait. Much appreciated!"
- Terry A

"H & I Automotive Service Center is a very ethical repair shop. As always, I have found their work on my GMC Envoy to be timely and well done. At the time of service, I had a “Check Engine” light come on. They fixed it and since the part & labor was covered under their 5-year warranty they replaced it at no cost to me and without and any questions asked. Steve Buchmeier at H & I have been my Service Rep for over 15 years. Not once have I ever had any issue with his service. He has always gone the extra mile to provide exceptional service to my entire family. He is very honest and will always give you his best advice regarding anything concerning your vehicle. He is one hell of a guy and I always enjoy talking with him. I would recommend H & I Automotive Service Center to anyone."
- Charles B

"Calvin said between Spence and Chris, service personnel are the best mechanic-service business. They're great. He has referred a customer to them, they have a customer that is very satisfied enjoys not only the service but the personality of the people."
- Calvin M

"Very friendly, communicates well and overall great service that you can trust."
- Kyle H

"I can't say enough great things about Steve B and the mechanics that work on my truck. Thank you."
- Tammy G

"Very friendly, communicates well and overall great service that you can trust."
- Kyle H

"Left the car there on Thursday it was ready Friday afternoon that’s great service."
- Tim P

"I’m always hesitant about “car repairs”, but with H & I, I like how the repairs are laid out for you, the format. Easy to read and understand. I felt no pressure, but honest opinions concerning necessary repairs."
- John B

"Once again the fine and talented folks at H&I came through. No surprise. With zero warning the fuel pump on our 2013 Chevy Avalanche quit. With one phone call they set us up with complementary towing (late on Friday afternoon) and fit us into their schedule the very next workday (Monday). The issue was quickly diagnosed, and parts ordered. Tuesday they completed repairs along with scheduled routine maintenance, and had it ready for pick up early in the afternoon. We have three vehicles, and all are maintained by H&I. They have earned our highest respect and unqualified recommendation to anyone looking for an automotive shop that put Honesty & Integrity first!"
- Michael M

"Everyone there is very professional. They keep You informed on how everything is going With your vehicle"
- Bill Y

"Called Spencer and told me he could get it done in a day. Took it in at 7am. Steve told me steps for dx. Dx revealed electrical issue with ac. Out the door in 1/2 the day. Back on road and vacation plans kept."
- Steve M

"My 1999 s10 runs like new again. I'm greatly satisfied and appreciative with the service I received and would tell you no need to second guess coming here. I went in for a specific issue and they were able to take care of it and found 2 other items that should have been found by my previous shop on the many occasions I had gone in there and each time paying for a supposed diagnostic fee without finding anything but should have been concerned in my opinion why they always had to top off coolant and oil. They completed all the work in a timely manner and in my opinion a fair price then they go the extra mile with a FREE ROADSIDE SERVICE which I haven't needed. Now I drive without fear of breaking down and all fluid levels remain where they should be. THANK YOU TO THE ENTIRE SHOP!"
- Jim A

"I was making my way back up to Georgia and had a front wheel Bearing go out. They were slammed but manage to make time and got back in the road the next day."
- Mike R

"Quick and extremely effective work done to a older model car with parts getting harder to find. They have taken care of the family car for years and it still rides and drives like it was new they make time stand still great work guys!! Only complaint is the steering wheel had grease. A dental rarely missed! No one else is allowed to work on our cars. Again great work to all H and I guys!!"
- Robert B

"Thanks for found such a great job on my Miata. I really liked your technicians report and all the items checked. You have a steady customer!"
- Jim F

"The guys who work here really care about their clients. The are always polite and keep you informed on what’s going on with your vehicle. They know what they are doing. I felt very pleased and confident with the work they did and I would gladly take my vehicle to them again.I was visiting from out of town and they took great care of me."
- JoAnn K

"We’ve been customers of H & I for many years. We send all of friends and family to them as well. Highly recommend!!!!"
- Rob G

"The customer service was above and beyond. They earned my business and I will be back."
- Victor R

"My truck was taken to H& I Automotive in Mesa for a very dangerous steering problem that was experienced while towing a 17’ trailer back from up north. After inspection it was found to have a bad steering year and some other front end problems. The guy we spoke with, Steve Buchmeier, explained every thing very clearly so even noncar person could understand. The truck was done the next day at the cost I was told. Great service, fantastic communication! I would recommend this business highly!"
- Tammy G

"This place was one of the best examples of what a professional and honest mechanic shop should look like. They don't mess around and they tell you exactly what is going on, and how to fix it."
- Troy E

"They’re great at diagnostic tests. They tell you their recommendations and let you decide, no pressure. A+ work."
- Alice P

"No one ever wants to spend money fixing their vehicle or maintaining it, but Spencer and the team at H and I Automotive are absolutely amazing! They do a complete vehicle diagnostics and give you a report that shows complete breakdown of your vehicles “health” and what is recommended to be addressed. I ended up servicing all my fluids & My Jeep hasn’t ran and shifted this smooth for a couple years!"
- Ruston R

"Again, above expected experience. Needed the alternator changed, and requested the brakes redone due to pulsing. Got a call after inspection that the rotors only needed turned. Could have charged me for a while brake job and did not. Honest, reliable, and take pride in helping their customers."
- Bryan G

"I was searching for an automotive company who could help with my car. It’s been so hot and I needed this problem fixed pronto! I called H&I and since it was a Friday, he said I could bring my car in ASAP before the Labor Day weekend. I was happy that I did. My air conditioner blows nice ,cold air now! Hooray! They also did an inspection of my car and mentioned what I needed to address soon and later. Thanks H&I for being so thorough and honest! I’ll be back next time!!"
- Anonymous

"The people at H&I treat my vehicles like THEY own them! All maintenance and service is kept up to date, and records are easily accessed. BY ME! H&I is my “go to” place for all things automotive. They've earned that loyalty by consistently providing 5 Star service."
- Michael M

"This place is incredible! I’m so lucky to have finally found a place that doesn’t take advantage of me and my lack of knowledge about vehicles. They are always very honest and break things down for me so I know if I need to have something fixed urgently, or if I have time before needing to get something taken care of. If you’re looking for a reliable, friendly, quality place to take your vehicle... this is the place!"
- Anonymous

"If you don't expect honesty from a auto repair shop then don't go to H&I Automotive, How many auto repair shops and/or dealers provides a nationwide 5 year, 60,000 warranty on parts and labor? Probably zero. Over the past 12 years, or more, I've had all my vehicles serviced with H&I because of their honesty and loyalty to the customer... They never replace parts that don't need to be replaced."
- Charles B

"I recently visited H&I Automotive after getting a quote from Sun Devil to have my AC fixed for $1,900. These guys got me in the next day, sold me the one part I needed versus the three I was being sold elsewhere and had the original quote beat by a mile. Everything was installed and they had me back on the road the day after that with cold AC! Thankful I got in touch with Steve, him and Chris do a great job."
- Nolan

"I like taking my car here because it is a quiet place to read. It is not chaotic like most places. I know they will do an awesome job of n my car. Its not easy trusting most auto shops but coming here I know I will get the best of everything. Best service and people ever."
- Ginger S

"The job was done right and on time. The staff was friendly, just a overall good place. I would not be saying this if it wasn't true."
- Jim C

"I took my car in based on the reviews. They did not steer me wrong. The prices were reasonable. The work was done that was necessary. I'm very pleased. They even cleaned my window it really needed it. Very pleased would recommend it."
- Marilyn R

"I had an issue with my car that one shop could get to for about a week. H&I got it in their already busy day and got it done by the next day! Great experience."
- Mosiah M

"Always a comfort to know that you have professionals looking out for your vehicles. Top quality work in a timely manner. Honesty and integrity are key for H&I."
- Jeff P

"H&I is absolutely the best place to get any of your car repairs taken care of."
- Verna H

"Steve and the guys are great to work with. In instances where there are multiple things that need to be done, they are happy to work with me to determine a priority list. Their online report card of the health of my vehicle is the best and most detailed I've ever seen and provides insight and transparency into the often murky world of automotive repair and maintenance. They never try to pressure or upsell me which is always appreciated!"
- Kimberly M

"I had an awesome experience at H&I Automotive. Steven was the absolute best. The staff, and even the other customers were kind and very friendly. The work was done quickly and very well. I will be going back to H&I, and I will refer my friends and family to them."
- Sandra B

"It’s in the name. Refreshing after dealing with dealership crooks. Quality work!"
- Anonymous

"We've had H&I perform routine and more urgent maintenance and repairs. Prompt service, reasonable rates, useful information. We're always pleased with the performance of our Forester and Prius."
- Chris H

"Amazingly quick turnaround With the service on my car! The timing fit in perfectly with my schedule and the workmanship and service were incredible!"
- Darin F

"We were so satisfied with the services that they had to offer. So friendly and they went above and beyond the service I originally came in for. Would highly recommend for anyone , family and friends !!! Will definitely be taking both vehicles to them from now on."
- Bonnie M

"I have been to this shop with a variety of trucks and cars. Fleet vehicles and my own personal ride. I have had the chance to compare them with item by item apples to apples estimates from at least 3 other shops spread across the valley. I come back time and again to H&I because the only way to go is honesty and integrity =)"
- Steve W

"Very good, very thorough, very reliable! Keeps our 15 year old car running like new!!!"
- Terry A

"Friendly , straight to the point, will explain everything to you and why and will show you the issue in person."
- Justin C

"These guys go beyond helping when they can. I highly recommend this car place."
- Sandra P

"This is one of the best car repair shop I have been to in the 69 years I have been needing car repair. They are always friendly and help full and knowledge about what is wrong with my car. Vary professional and always true about what is wrong. I give them a perfect score."
- Joe C

"Nice and honest thorough place. Cares to help you."
- Anna S

"I've always been impressed with the service I received from H and I automotive. I've been a customer for many years and have no desire to change. I am glad I was referred to them. I would refer anyone to trust them with servicing your vehicle."
- Blaine H

"I would recommend this shop to anybody! anytime I have issues with my truck I know I can rely on them not to oversell me or try to charge me for things that are not needed. Had the whole cluster panel light up on me and was unsure what was going on. They were able to diagnose it and find out that it was just a 10 amp fuse that I had missed. They could have up charged me and told me it was something else but was honest about it and made suggestions on what I should take care of and even suggested that some of it is easy enough that I can fix on my own. They do great work and Will always get my business Thank you H& I!"
- Bryan G

"Amazing customer service, very thorough at their job. Go above and beyond any other shop I've ever used in the valley. Extremely impressed"
- Hector S

"This was my second time going to H&I Automotive, have now been once to each location. They are extremely easy to set an appointment with and very flexible. The guys stick to your main concern but always give you a full breakdown of anything else they noticed you need fixed either ASAP or down the road. No BS sales type attitude, they just get the job done."
- Kianna P

"These guys are always fair dealers who do excellent work."
- Karen P

"Such a great experience at H&I automotive. Such great customer service and very friendly. Very helpful with any question I had. I will definitely be coming back and refer other people to you."
- Ryan J

"Came in for an alignment and I was really impressed with H&I customer service. I will refer all my friends and family to H&I."
- Ben G

"I would not take my car to anyone else. H & I are the best what great people to work with."
- JC

"The mechanics are very personable and honest. I like the full visual view of service findings and given the option to choose the work I want done."
- Diane Z

"The staff is amazing from front office to the mechanics. Recommend H&I to all my family and friends."
- Andrew W

"Great job. Drag Link /tie rod ends, steering stabilizer, front diff leak fixed, wheel alignment. Drives awesome ready to go 4 wheeling. This is the 2nd time I've had work done with your shop. Good job."
- Nate J

"Since our first experience several years ago, H&I has been our “go to” place for all things automotive. Regular maintenance, specific repairs and even referrals for specialty work, we rely on the good people at H&I. We will continue to recommend H&I to both family and friends. And maybe we’ll recommend a name change too; H (Honesty) I (Integrity) R (Reliability) T (Trustworthy) P (Professional)"
- Michael M

"The assistant store manager and technician answered all my questions, showed me on my vehicle what their findings were, explained the need for future maintenance, and took the time to insure I fully understood their recommendations. They both were very friendly, told me stuff I didn't know and made sure I completely understood what was being said. The assistant store manager even called my extended warranty company to get answers regarding questions that I had. All in all a very pleasant experience and I would recommend them to everyone."
- Bill G

"Service was wonderful as usual. Steve & the guys are great to work with, answer all of my questions, prioritize future work needed and don't pressure or try to up-sell."
- Kimberly M

"The guys really know how to make u feel important and are very respectful....even when u try and describe the noises your car is making. Im sure they have heard every sound a human being can make when it comes to the noises a malfunctioning car can make. They remember your name and little facts about u They even remembered that i had moved back to Indiana and then moved back here."
- Ginger S

"My long time mechanic of 20 years recently became Lexus exclusive and referred me to H&I for my Toyota transmission issue. H&I was fast, extremely thorough, and friendly. They'll be my new "go to" for vehicle repairs and servicing!"
- Anonymous

"I have been a loyal H&I Automotive customer for over 4 years because they have been loyal to me. It is difficult if not impossible to find a automotive service center that is honest and not in business to rip off the customer. I have known Steve Buchmeier since 2004 when he was the Service Consultant with Sun Pontiac which became Henry Brown GMC. Once he left Henry Brown and joined H&I Automotive, I also left Henry Brown GMC. Steve is honest, loyal to the customer and will suggest other options to repair your vehicle."
- Chuck B

"My long time mechanic of 20 years recently became Lexus exclusive and referred me to H&I for my Toyota transmission issue. H&I was fast, extremely thorough, and friendly. They'll be my new "go to" for vehicle repairs and servicing!"
- Anonymous

"H and I was very thorough. They explained every detail and made recommendations along the way, Absolutely no pressure. Kind and professional. I feel like I have finally found automotive company that I truly trust to work on my vehicles and know that they are doing exactly what they said they would do.. Really, check them out, these guys are for real. You've definitely won my business. Highly recommend!"
- Bill H

"We've been using H&I for 5 or 6 years now, and have been thoroughly pleased with their service. They seem to be keen on technology, and capable in using it to service, and communicate work done and repairs needed."
- Jerry B

"This is the best automotive repair place i ever been 2...I highly recommend this shop to everyone."
- Stanley J

"Fast, friendly and professional, service with a thorough analysis of your vehicles condition. It doesn't get any better than that."
- Terry A

"Chris & Steve are very professional & knowledgeable! They work well w/ their clients and make sure they understand what needs to be done w/ their automobile. I have also found their Mechanics to be knowledgeable & professional as well. My family and I have been treated very well & will certainly keep coming back. Thanks for helping us w/ our automobile needs. We’ll be back!"
- Lynn T

"Reliable, friendly, accommodating( flexible on appointments, and, they arrange for Uber to get me to work on time while car being serviced). These guys have kept my car running in great shape for some time. Never have had any issues."
- Marian S

"A complete checkup was done and repairs prioritized very thorough and honest very much appreciated thank you."
- Fran L

"H & I has been reliable and straight forward. I enjoy there punctuality and willingness to go over any issues your car may have."
- Todd G

"I like seeing the pictures of the parts that require work that needs to be performed. Also a list of future work that needs to be done in the future keeps me mindful of what needs the car has which helps me plan the best care. Thank you for the deal on the brakes. The truck runs and stops like a new car! Take a bow H&I. You earned some praise. I'll recommend you in the future."
- Clint L

"Outstanding customer service. Had my GMC Envoy AC serviced. Steve anticipated that the AC unit might need 2 Lbs of Freon. However when the service was finished, he informed me that the AC Unit did not need more than a pound of Freon and adjusted the cost of repair. I was with Steve when he was with Sun Pontiac on Main street Mesa who then became Henry Brown GMC He left Henry Brown to join H&I Automotive. He will not give you a bunch of BS just to gouge you for more money."
- Charles B

"Spencer and Steve took great care of me and dedicated time to my concerns. Everything was explained in great detail without trying to rush me out the door to get the next car in the bay. Spencer even took the truck on not 1, but 2 drives including a 20 min freeway round trip. It is very rare to have such level of care for your vehicle or your safety from such a repair shop and would HIGHLY recommend them to anyone who wants Quality repairs done for the life of their vehicle. Why not pay for a piece of mind knowing they truly care about you and your vehicle."
- JD D

"Everybody was nice and friendly. The craftsmanship of the work that got done was very professional."
- Jerry A

"We have been customers of H&I Automotive for more than three years, and highly recommend them without reservation. Their knowledge, skill and abilities are exceptional. Even better, the entire operation is driven by the belief that honesty and integrity matter! We currently have three vehicles maintained by H&I, a ‘95 Camaro Z28, 2013 Chevy Avalanche and 2015 Jeep Wrangler. Each and every vehicle is properly maintained and an electronic record is stored for each. Strong work and an unwavering commitment to excellence, this is our “go to” shop for anything automotive."
- Michael M

"H & I did a thorough and quick job on my Mercedes at a very reasonable price. They informed me of everything that needed to be done and were even able to reset my maintenance message which Mercedes Benz claims can only be done at the dealership. Two giant thumbs up for H & I!!"
- Cindy G

"My first visit and everyone was welcoming and friendly. Their knowledge was and explanations of what they found and how it was corrected was amazing."
- Craig L

"They are exactly what their name (H&I) states. They have Honesty & Integrity! I have been trusting Spencer with my vehicles since shortly after he opened his shop. Nothing but class and attention to detail. It’s very reassuring to have someone in the auto repair industry that I can trust completely."
- Darren M

"Steve the service writer is knowledgeable, friendly and is good to fallow through w/ any concerns that might effect my truck in the future . I have recommended my family to give H&I Automotive a try on their auto needs."
- Lynn T

"The work that was done on our car was done in a timely manner. I feel confident that we will not have any more issues with the car. The staff was great, and I would not hesitate to use H&I again."
- Carol D

"I always get prompt and great service from H & I. They've been servicing my Infiniti for 7 years. They are always professional, courteous and thorough."
- Sharon F

"I had blown the clutch in my car and needed an honest automotive repair company. I went to the Bumper to Bumper Radio Show website searching for honest, competent, ethical repair companies in the East Valley. I selected H&I and sent them an email over the weekend. The contacted me promptly on Monday morning. I was able to get my car to them the next day and repairs were completed by the end of the week. They did a thorough inspection of every system and gave recommendations for additional repairs and maintenance needed on my vehicle. They assisted me in triage of these repairs as I could afford them. My car is running great and as needed, I will return to H&I for all future maintenance and repairs. I highly recommend them if you need an honest and thorough mechanic."
- Kurt L

"After many, many years of questionable auto care services I’ve finally found a facility that evokes full confidence across the full spectrum of what I hope to find when my vehicles need service: honesty, expertise, quality service, communicative and professionalism. You might pay a bit more but between the warranty’s and transparency provided I’ll never go anywhere else as long as I live in AZ. I mean, when is the last time you had an oil change and had your tires rotated too as a standard part of the service? The team is wonderful too, very responsive and patient to those of us that aren’t well-verses in auto functionality. Bonus: Waiting area is always clean (no oil/dirt smudged areas) and fresh cookies baked daily to boot!"
- Raphaela K

"Steve is an awesome guy! He took care of everything and then some. He gave me some advice on some preventative items that I went ahead and took care of. He stands by his work and we will continue to bring our vehicles there."
- George H

"This is my second time trusting H & I with my car and I am again VERY pleased! I was told everything that they would do plus they did several extras as part of their regular inspection. They didn't just change the oil! I was told I needed new filters and was shown them so I could see how dirty they were. Appreciated that! Plus I was sent a detailed inspection review e-mail by the person who worked on my car. Awesome! Friendly and thorough. I will continue to recommend H & I."
- Denise S

"Wow! I brought my car '06 Saturn Ion in to get the a/c recharged hoping at the end of the process I would be leaving with somewhat colder air to drive around in this Arizona heat. To my surprise, not only did I leave there with an a/c blowing ice cold air, I also left with a visual inspection of the rest of my vehicle that was sent to me in a link and pictures of any future repairs that may be needed in the near future. I only paid for the a/c repair and visual inspection is something they normally do with any service they perform. Thank you!"
- Ryan V

"GREAT Service and outstanding detailed outline of work before the job starts and updates as progress on the service is done NO SURPRISES!"
- Ken B

"Couldn’t be happier to have been referred to H&I by a friend - they more than live up to their name with the sound advice of detailing what was needed now vs what could be postponed without concern. Thanks very much and I’m happy to have found a reliable place to work on my 2 GM vehicles!"
- Phil D

"H&I has been truly professional and very customer friendly. They had my car in and out in a speedy and efficient fashion. They proved to be honest and trustworthy and provided excellent service. I will definitely be back. They won't disappoint!"
- Lisa A

"Had my first oil change with them and it went off without a hitch. Chris and Steve explained the process from start to finish."
- Darin F

"Took in my 2002 TBird to get the interior dimmer switch replaced at 10:00am was out by 10:30. Steve and crew are very knowledgeable and professional. It’s a pleasure doing business with them!"
- Joe V

"H&I is the best place I have every taken my cars for service. They are always friendly and helpful in getting your vehicles in great running condition with fair and reasonable price. They stand behind their work."
- Joe C

"I was kept in the loop every step of the way with a very tough job to diagnose by Chris/GM."
- Anonymous

"If you don't care about honesty from an Automotive Service Center, DONT go to H&I Automotive Center, If you don't care about outstanding customer service, DONT go to H&I Automotive Service Center, if you’re not concerned about quality of service, DONT go to H&I Automotive Service Center. However if you really want to get RIPPED OFF in every way imaginable, Run, Don't Walk to the other rip off artists."
- Charles B

"The service was outstanding. It was my first time doing business and the customer service was outstanding and dependable."
- Fred B

"Chris was great, my truck had issues shifting. When I dropped it off it would not do the issue for them. They did a full diagnostic on it and couldn't find anything. When I picked it up they said if it did it again bring it back and there would be no diagnostic fee charged. Well sure enough it happened again. I brought it back and they were able to see it act up it was my shift solenoid. They replaced it and had my truck back to me the same day. The team here is amazing and truly honest. I will recommend anyone going here. They definitely have earned my business."
- Kris O

"I ❤️ you!! Thank you so much to all the guys at this shop. They are awesome and it takes a village to keep my 1997 BMW rolling smoothly. The Mesa and Gilbert shops are easy to work with and very knowledgeable about cars. Over time they have gotten to know my car well and take great care of her. The check engine light was on which prevented me from passing emissions. They fixed her and she passed!! Thank you team H&I!! Highly recommend both locations!!"
- Pam J

"Chris was the one that took my car in he was very thorough and helpful the guys out in the shop were knowledgeable honest and friendly they sent me detailed reports of what could be wrong or not be wrong with my car very thorough shop thank you for the great service."
- Rudy T

"I would recommend H & I Automotive all my friends and family. As many people do, I depend on my automobile for my work. I could not wait two days in order for the dealership to look at my vehicle and have it overnight for repairs. My daughter recommended H & I Automotive so I called that morning to see when they would be able to look at my vehicle and explain my situation. Steve at The Mesa Office, said go ahead and bring the car in as soon as I could and they would take a look at it. Much to my relief I was able to get my car over there shortly after I talk to Steve he looked at the vehicle and told me what needed to be done. H & I Automotive had my car done within two hours. Steve went over all the items that needed to be fixed on my vehicle, as well as sending pictures of the items that were in question and also pictures of the work that they had done. I have never in all the years that I've owned this vehicle had such great service and concern over what needs to be done. I would trust and recommend highly that if you needed anything done to your vehicle go to H & I Automotive."
- Linda F

"I’ve been a customer of H&I Automotive for many years and I won’t take my vehicles anywhere else. I’m loyal to them because of their loyalty to me. The management team and technicians are the best. They listen to the customer and their explanations of the problem is at a level the customer can understand. In addition to outstanding customer service they are honest, I don’t know of any dealer and service center that gives you a 5year parts and labor warranty."
- Charles B

"Found my experience working with you to be of the highest standard of excellence. You were honest and took your time explaining the diagnoses of the car problems. I even received a text message with pictures showing the needed repairs or locations of problems. We found you through YELP and agree with the amazing ratings you have been receiving. We found your prices to be very fair. Thank you again for dedication to fine business service! Will be back again!"
- Lisa A

"I have complete confidence in their ability to accurately diagnos any service and repair any problems with both Toyota trucks I own. They are polite and professional communicating and repairing any issues I have to get fixed. I will recommend this business to anyone needing quality work for their vehicles."
- Tony F

"We have been coming to H&I for about 6 years. Always leave satisfied with the work there has NEVER been a time when they lack attention to detail. Best of all, I always receive a call prior to moving forward on ANY work, no matter how small, I am involved in all decision making."
- Joel L

"I called from out of state to have them fix my daughters car while attending college- they came highly recommended and did not disappoint! Steve and his team were very thorough and most of all very fair! They gave me a written inspection and gave me all the choices. Couldn’t be more impressed and satisfied!"
- Keith B

"Spencer and his team are fabulous! Not only do they do amazing work, but as part of your service they do an in depth inspection of your vehicle and keep track of your upcoming services for you. They also have service programs that provide extended warranties!!"
- Rhonda C

"The mechanic that serviced my 2 Toyota's for 10 years retired, he referred me to this business. He had been friends of the owner of H&I for years. I have had 2 visits to H&I so far. They don't pressure you to have something done that you didn't come in for. They have top notch diagnostic equipment and their mechanics are ASE certified. My 4Runner was due for a new timing belt, while they were doing that, the mechanic saw that one of the freeze plugs on the engine was leaking coolant. He came to the waiting room and brought me out to the shop and showed my the stains on the engine where it had been leaking for quite awhile. I do my own oil changes and top off the coolant in the radiator when necessary. I didn't realize that it was leaking. They sent a guy out to get a new freeze plug and installed it. Glad they saw it, if it blew out when I was 15 miles down a dirt road it would not be drivable to get home. I had the timing belt replaced as a precaution just be be on the safe side. I will be using the shop for all my repairs and maintenance that is beyond my skill level knowing that it will be done right. They guarantee their work and if you do break down, their warranty is covered by most other shops. Good to have that."
- Tony F

"The integrity and kindness of these guys is outstanding! They will go above and beyond to make sure you understand what your vehicle's needs are, and they are the most fair and honest mechanics I have ever worked with!"
- Michelle W

"These people are awesome! I'm a single women and they treat me with respect and honesty. They work we me as I'm on a fixed income and tell me what I should take care of first and what can wait till a later date. I would recommend them to anyone."
- Sharon M

"This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know."
- Bill K

"Spending the season in Casa Grande and needed to get an oil change. Before leaving Ann Arbor MI. I researched BG dealers in the Phoenix area capable of doing a full fluid change on our GMC Denail when we arrived. H&I was listed as a BG dealer. Reviewed their website, was impressed by the strong customer reviews and called for an appt. Spoke with Ryan and knew immediately I had made the right call. EVERYTHING I experienced, from product information to service and follow-up exceeded expectations. In a world of "mediocrity, H&I is a pleasant exception!!!"
- Dawn T

"The service provided at H & I Automotive is top notch! Don't take your car anywhere else"
- Nickie F

"Every place says that they are honest. H&I really means it. I appreciate the terrific customer service, text message updates, and knowing that I am not being oversold. Honesty and Integrity. Thanks!"
- Greg L

"I have trusted this team since 2012 and they are the epitome of Honesty & Integrity as far as I'm concerned. Being a single woman of a certain age, I've had plenty of experience with "Don't worry, little lady, we'll fix everything", only to be handed an almost functional vehicle with a big repair bill. I am so grateful I am treated with dignity and respect at H&I. Thanks guys."
- Gloria C

"A friend told me about H&I, it was so refreshing to go to a mechanic shop (single woman) and be treated as though I had a clew what I was talking about and really listen to me. They never talked down to me and just plain treated me the way we should be treated. They did the work in the amount of time they said they would and charged what they estimated. I highly recommend H&I Automotive for you mechanical needs."
- Jeanette K

"My sister has had great experiences with H&I, I’ve had great experiences with H&I and a good friend I referred to them has had great experiences with H&I. Having been in the wholesale auto parts supply business prior to retirement, H&I is the type of business we sought to partner with."
- Tom G

"This family owned auto service makes everyone who visits it feel like they are being taken care of like they are part of their family. Services provided are very professional. Will recommend to everyone I know."
- Bill K

"Very friendly and knowledgeable staff. We quickly received a thorough estimate. The price was fair. We'll definitely return."
- Mike R

"These gentlemen are the nicest to deal with. They checked our car out today and were very professional about the results of the diagnostic test. I appreciate this type of service and know if I go in to have them check a problem, they aren't going to see how much they can wrack a bill up. H&I Automotive will be recommended to anyone needing their services."
- Jane F

"Took my RAM 2500 in for an alignment after new tires. They were VERY knowledgeable and very professional. They gave plenty of updates on the progress and the before and after link to the actual alignment is outstanding! Looks like I found a new place for the automotive repairs that I can't do!!! Thanks!!"
- John O

"You always go above and beyond to get to the root of the problem no matter how complicated it is. I appreciate that way of doing business. Thanks for always doing a great job and no need to change a thing...:)"
- Camillo B

"Keep doing what your doing. Professional and friendly."
- Jamie I

"The consistency of exceptional service I experience every time I come. From the quality of the work to the courteousness and friendliness of the staff."
- Raphaela K

"My son's car has been neglected for some time, but last month needed acute repairs. Happened to look on Bumper to Bumper site and found H&I was conveniently located. Spoke to Tucker and set up an appointment for the next day. The CV shafts needed replaced and the car was repaired quickly and at what I thought was a reasonable price. (I did call around for quotes) They even provided my son with a loaner car! They also provided a list of recommended repairs in order of severity. They were not pushy, but I had them take care of the first one listed right away. Tucker treated my son and I with respect and patience, which I really appreciated. I think I have found a repair shop I can trust."
- Paul K

"This place is very refreshing. It’s not the normal treat you like a number shop. These guys take the time to get to know their customers and their needs. I was very pleased and happy when I left even though I got a little bad news about my truck. They are very knowledgeable, professional, and down to earth at the same time. I’ll be back at this shop and not because something was done wrong."
- Benjamin D

"My vehicle was running rough and I was worried I would get stranded somewhere in this Arizona heat. They were able to fit me in the same day for a job that was serious and lengthy to repair. Not only did I get my vehicle back the same day but with an incredible warranty. Everyone there was very helpful and polite. I know I was right in bringing my vehicle to them and will continue to return for maintenance and/or repairs."
- Colleen L

"Really enjoy working with the team at H&I Automotive. Have been coming here for years and plan to continue coming here for many more."
- Diane C

"I was treated with respect explaining things I knew nothing about to figure what I needed to do to my car."
- Sharon M

"I’ve been taking my vehicles to H&I for about 5 years now. In addition to regular maintenance, Spencer and his team have gotten me through all kinds of repairs up to and including replacing the motor in my truck, always incredibly communicative throughout the process and making sure any questions I have are thoroughly answered. Tucker and Ryan stay on top of maintenance schedules (I’m a girl, let’s face it, cars are not my strength), and are great company while I’m waiting for my car to be done. Any time I’m asked for a shop for a friend or family member to take their vehicle to, H&I is my immediate go-to, and will continue to be. New or used, I have no intention of taking any vehicle I own anywhere else for maintenance or repairs as long as Spencer has his doors open. Thanks for all your hard work guys!"
- Jessica S

"Great guys! Very honest and reliable. Ryan is very clear on any work to be done. They also will give you a ride home while the work is being done!"
- Rosemary F

"All of the guys here are always super friendly, and make you feel at home. Getting repairs sucks, but they make you feel like your money is well spent and they help you prioritize maintenance needs. Tucker’s always been great to me and my boyfriend whenever we come. I recommend this place to anyone who asks me where to go!"
- Kendra D

"Happy with how quickly we are able to get our vehicle in and no worries once it's been serviced and returned. Always reliable/dependable service."
- Alyson H

Extreme care and high quality. The serviceman up front listened to my concerns and between him and the owner figured out my other issues. They were correct with their diagnostics and the repairs were made
- Erin J

Mark, Tucker, and Spencer were amazing and went above and beyond in helping get my vehicle fixed!! Spencer runs a great shop and I will be taking my vehicle here for now on. I would definitely recommend this shop to family and friends.
- Stephan C

"Good diagnosis of the problem. Repaired the same day. Use of a loaner car."
-Bill C
"Love coming her everyone is always so welcoming and I trust them with my vehicles."
- Sarah F
"How quick everything was done, how everyone worked to get the car done early for me, and How friendly and helpful the staff is."
- Carolyn G
"I wouldn't bring my truck any other place. Spencer and his staff are the best in the Valley and such a pleasure to work with... If you want the best Techs and the best customer service go to H & I..."
- Brian H

Clip of the Week

Bumper to Bumper helps a listener who is experiencing clutch issues with their Mazda.