How the BBB and ARAC Moderate and Solve Consumer Complaints between Drivers and Auto Repair Shops

Details: Date: 2025-09-06

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am to noon. On this show, Matt Allen of Virginia Auto Service in Phoenix, AZ talks about how to effectively communicate with your auto repair shop! Also on this show:

How to approach your auto repair shop if you feel you've received a poor service or repair.
What to know before replacing your engine or overhauling you transmission.
2023 Toyota Rav4: Out of the vehicle's I'm looking at purchasing, which would you recommend for my needs? Should I consider a CVT transmission?
2023 Mitsubishi: Why is there an issue with a part falling off of my vehicle?
2021 Jeep Grand Cherokee: What should I do if I can't replicate a starting issue with my vehicle to the auto repair shop?
2019 Infiniti: Why does my brake seem stiff while starting the engine?
2011 Ford F150: Why does my truck have intermittent low oil pressure?
2015 GMC Sierra: Should I consider replacing my trucks transmission?

Cars talked about on this show are the 2023 Toyota Rav4, 2023 Mitsubishi, 2019 Infiniti, 2011 Ford F150, 2020 BMW 330, and the 2015 GMC Sierra.