2. An Accurate Price

We do not play the bait and switch game – meaning that we will quote you a low price to get you in the door and raise it once you arrive. We will never do that.

We want to make sure that the price we give you is accurate and we can only do that by inspecting the vehicle in person. Although you may tell us what the issue is, we might find something else that is needed. Or in some cases find a more favorable solution that will be at a different price point.

It’s best to know the first time exactly what your vehicle needs.

3. A Correct Diagnosis

We cannot give you a price based on someone else’s diagnosis. You know there is something wrong with your vehicle and may have an idea what it is, but for us to know exactly what it is we need to run the diagnosticourselves.

We know cars and we are confident that we will discover what is wrong with your car. However, each shop and each mechanic works differently. Their diagnostic may be different than ours. They may not be able to see what we see. Or in some cases, you may have received a quote from another shop and think some of the things aren’t needed; it makes you feel like they’re taking advantage of you. We are committed to full transparency and this model of quoting is our commitment to you.

4. Apples and Oranges

We have found that people have been trained to call around and find a shop that gives the lowest number. This is not always the best way to find a reliable shop. No two shops are alike, so using this method is not comparing apples to apples.

For example, you call two different shops in Mesa, AZ and one gives you a quote using a low-quality part and the other shop uses a high-quality part. You will get two different prices, for what in your mind is the same part. Or perhaps one shop left off a key part of the repair, while the other shop did not. One shop might quote their price including tax, while the other did not. As you can see, it can get real messy and none of the quotes can be accurately compared.

There are many situations when an over the phone quote is useful. However, when it comes to auto repair, it is best to do it in person. Meeting in person is the best way we can give a real-world diagnosis of your vehicle’s needs and provide you with an accurate, competitive and real value quote. Truthfully, we want to see you, we want to meet you and we want to hear from you what’s going on and not just take care of your car, but take great care of you.

Since 2009, H & I Automotive has provided the region with top-quality automotive repairs and detailing. They dedicate themselves to providing the best service at affordable rates for all makes and models of vehicles. Owner, Spencer Doucet is a GM World-Class Technician, Infiniti Master Technician who will ensure your vehicle is repaired correctly the first time.

Click here for more information about H & I Automotive