3. We have a satisfaction rate of 96%! More than 96% of our customers would refer friends and family to us. We care about what our customers say about us which is why we provide opportunity for two way conversation. From emails, calls and texts to social media and online reviews, we can reach our customers and understand their level of satisfaction. Give us a Yelp! Or a Google Maps review.
4. We Guarantee our work by providing a 2 year/24,000-mile nationwide warranty.
5. We employ only the best technicians who have taken the extra steps to become ASE Certified by the National Institute for Automotive Service. ASE Certification is voluntary and all of our mechanics are certified. Some have gone beyond to achieve the Master Automobile Technician title. This means we are competent and effective for automotive repair work at the best shops in the nation. We care about your car as much as you do.
6. We only use the best auto parts from reputable companies like NAPA Auto parts, AC/Delco, Jasper Transmissions, and the manufacturer.
7. We provide Online appointment scheduling.
8. We do the right thing. If we can give our customers good information about their vehicle even though we may not get the sale we’re fine with that. We know our customers appreciate our service and recommendations.
9. We provide a FREE RIDE: Our courtesy shuttle provides rides for customers to work or home while their car is being repaired. When the car is finished, we pick them up. We have been told by many customers this is the most valuable service we offer.
10. We have Location…location…location: We are located in the heart of Downtown Phoenix at 7th Street and Virginia.
11. We Give Back to the community: One of our favorite charities to work with is the Auto Repair Good Guys Foundation (ARGG). They do no and low cost auto repairs for those who can otherwise not afford repairs to their vehicle.
12. We save you money with specials & coupons which are posted on the website & social media. We love offering Groupon’s so register and look for the next deal. Go to VirginiaAutoService.com and click “Specials” for more information.
13. We are Social! (media, that is): Follow us on Twitter @VirginiaAuto and become a Virginia Auto Service Facebook fan to be in the know about the latest specials and deals.
At Virginia Auto Service we believe customer service is above all other services. We appreciate your feedback and look forward to hearing more from you!