Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am to noon. On this show, Dave Riccio of Tri-City Transmission in Tempe, AZ and Matt Allen of Virginia Auto Service in Phoenix, AZ talks about how to handle a situation where your vehicle has been repaired incorrectly and other common conflicts that come between the customer and a repair shop. Also on this show:

• How to communicate with your auto shop when there’s a problem with a repair or other services.
• In what ways is the consumer sometimes wrong when it comes to problems with a repair shop?
• Things to look into prior to having a shop complete any work.
• The role of the BBB in the automotive industry.
• 2006 Saturn Vue: Has a transmission error code, possibly a problem with the clutch. As far as cost is concerned do you have any advice or further diagnosis of the problem?
• 2013 Honda Accord: Car is running fine for the most part, but I’m hearing a strange noise just before coming to a stop. The dealership hasn’t been very helpful and Honda is only asking for another opinion- what are your thoughts as far as how to handle this?
• 2009 Toyota Camry: Noticing white smoke coming from the tailpipe, is this common with Toyota or is there some type of preventative maintenance I should be having done?
• 2008 Chevrolet Impala: Intermittent light coming on to Service Stabilitrak Soon. What exactly does this mean and what are the causes of this issue?
• 1997 Honda Civic: I took my car to a mechanic recently and was told there is some rust in my radiator. The shop said a little rust won’t affect the car very much, is this true?
• 2002 Mitsubishi: If one of my motor mounts is worn, should I replace both?
• 2006 Chrysler Town & Country: While I’m turning, I’m hearing a friction-like noise somewhere in the steering column. What is causing this and what is the repair process like?
• Ford Escape: While accelerating, the engine seems to sputter. After a few unsuccessful diagnostics, the problem is reoccurring. Where should I go from here?

Cars talked about on this show are the 2006 Saturn Vue, 2013 Honda Accord, 2009 Toyota Camry, 2008 Chevrolet Impala, 1997 Honda Civic, 2002 Mitsubishi, 2006 Chrysler Town & Country, and the Ford Escape.