After I found out that Airpark Auto Service has been operating for nearly 30 years, we decided it was time to go find out for ourselves what exactly made these guys so successful. For my money, I always find it worth the time to walk into these places personally, and get a feel for exactly what is going on.
One of the things that we noticed immediately is the fact that the facility actually has an air that makes you feel welcome. Other business’s can tend to forget one of the most simple keys to success, but Airpark Auto has succeeded in created a situation where you needn’t question whether or not someone can help you.
But hey, there’s another part of this business; knowing for a fact that I’m not going to get jerked around once my car is on the lift is the other bit of knowledge that I simply can’t go without. In these situations, I generally feel it necessary to take a quick glance around and find out what these guys are all about. Let’s just say, I don’t like leaving anything to chance, and here is what I found.
ASE Blue Seal of Excellence – By far one of the most prestigious affiliations in the business. For those of you not familiar, the ASE is responsible for keeping technicians on their toes and up to date in the constantly evolving world of auto repair. This award is not an easy thing to achieve.
BBB Affiliated – The BBB has become synonymous with customer satisfaction. The BBB monitors any complaints raised against a business and requires that an equitable solution be made if the company wishes to remain in good standing. Not only has Airpark Auto Service maintained an A+ rating, but has won the BBB Business Ethics Award
AAA Top Shop Award – The AAA Top shop award is not something that you see every day. Seeing 11 of them in a neat row is a sight to behold. Understanding what this award means is easy; Airpark Auto takes their customers seriously.
AC Delco Service Center – Having quality parts on hand is an absolute must in my book. Best thing about this is that any warranty on parts or labor is a no-nonsense transaction and taken care of quickly.
With all this information, I can safely say that Airpark Auto Service is definitely “walking the walk” and doing it well. Finding an auto service facility that can competently fix your vehicle is often enough for some drivers, but its finding a shop that pays attention to their customers than sets Airpark Auto Service apart from the rest. Sure it’s one thing to fix a car, but taking the process seriously, and keeping you in the loop shows a level of excellence which places Airpark Auto Service well above average in the department of customer service.